Terms and Conditions

Please read the conditions set out upon which The Ornate Travel Centre Pty Ltd ABN 14 159 904 828 will accept bookings. The Ornate Travel Centre Pty Ltd is a licensed travel wholesaler and a full member of the Australia Federation of Travel Agents ( ATFA ) in addition to being ATAS accredited, and a member of IATA with TIDS accreditation, and we reserve the right to change booking conditions.

Product Validity

The majority of products displayed on the website www.ornatetravel.com.au  are valid from 01 Jan 2022 until 31 Dec 2022. The content supplied on the website is provided by third-party suppliers and is subject to change or alteration regarding price or product without notice by the third-party suppliers.

Third-Party Providers

You acknowledge that:

  1. We are not a tour, event, or accommodation provider.
  2. We act on behalf of a third-party provider.
  3. We have no responsibility for, nor do we have representation for, any third-party supplier, their products, and their services. Nor do we champion any third-party service or product represented on www.ornatetravel.com.au. Often original suppliers will impose their own charges & conditions for their use & availability and, as such, will impose their own cancellation & refund policies concerning personal injury, death, delay, & loss or damage to baggage.
  4. Please note that all tours involving nature/forests/rivers/sea and animal spotting are subject to possible alterations at the last minute without notice.

Deposit and Final Payments

Non-refundable deposits of AUD$250.00 must be received within 7 days of receipt of invoice, in addition to some products requiring a higher deposit. A deposit payment signifies acceptance of all the booking conditions outlined on the www.ornatetravel.com.au website. We are not liable for the supplier to change the price until the final payment has been made and failure to pay a deposit or full payment by the due date may result in the cancellation of the booking. Final payment must be received 45 days prior to departure, and for bookings made within 45 days, full payment is required within 3 days of confirmation. Upon receipt of a deposit, the passenger agrees to be bound to the terms and conditions.

Service Fees and Charges

We reserve the right to charge a service fee to facilitate a booking on your behalf. If further changes are required after the 1st change to a booking, a service fee of $33.00, including GST, will be applied per person to the booking.

Pricing

All pricing expressed on www.ornatetravel.com.au is done in Australian Dollars unless specified otherwise. We always strive to limit price fluctuations however, they may be required due to instances such as currency fluctuations, local government legislation changes, fuel charges or other outside influences that cause a price change.

Company Liability

To the maximum extent permitted by law, the Ornate Travel Centre Pty Ltd shall not be held liable to the client or any person travelling with him/her for the death, sickness, personal injury, loss, accident, Covid-19 or luggage damage. The Ornate Travel Centre Pty Ltd will not be liable for any default by a hotelier, carrier, or person employed or professionally engaged.

Personal Details

In certain circumstances to confirm your travel arrangements, we are required by our engaged third-party provider to secure and forward your personal details such as, but not limited to the full name as per your passport, passport details such as date of birth, passport number, date of expiry, nationality and place of issue. We may also require a mobile contact phone number, an active email address, and details of any pre-existing medical conditions.

Travel Documentation

Final travel documentation can only be issued & released after final payment has been made & clear funds received. Final travel documentation will be dispatched two weeks before departure from Australia and will be in the form of electronic documentation.

Cancellation by the Passenger

All cancellations made by the passenger will be non-refundable unless in the event of death to Mother/Father/Brother/Sister/Son or Daughter. A service charge may be applied by our supplier and carried on to the passenger. For all cancellations received outside 60 days, a deposit of $250.00 shall be non-refundable, for cancellations between 60 – 12 days a 25% cancellation fee will apply and for cancellations between 11-0 days prior to departure no refund will apply.

Cancellation and Amendments by Ornate Travel

The Ornate Travel Centre Pty Ltd reserves the right to amend, reschedule, or cancel any itinerary due to circumstances out of our control or our supplier’s operating requirements. In addition to costs incurred from the supplier, The Ornate Travel Centre Pty Ltd will charge $33.00 inclusive of GST per person per amendment.

Risk Acceptance

As a paying traveller, you confirm and acknowledge there are occasions you may visit sights and locations that may involve a degree of personal risk greater than normal to our everyday lives. Some of these risks may arise due to environmental factors, political factors, health and community safety factors, and geographical factors. At all times the health, safety and welfare of all travellers. You admit and acknowledge you are travelling at a time and to a place whereby you may be exposed to the Covid-19 virus, and we take every effort to ensure your safety and well being.

Passports and Visa

The visa information expressed on this website is advice pertaining to the Australian passport holder however, it is the responsibility of the traveller to ensure they adhere to the correct customs and immigration laws. The Ornate Travel Centre Pty Ltd will hold no liability nor incur costs should a passenger be denied entry due to incorrect passport or immigration documentation.

Travel Insurance

The Ornate Travel Centre Pty Ltd strongly recommends that travelling clients obtain the correct and appropriate level of travel insurance before entering the country of travel. The Ornate Travel Centre Pty Ltd cannot be held liable at any time for additional expenditure that is associated with any product we represent. It is now an entry requirement by many countries for travellers to have appropriate travel insurance to also cover medical care due to Covid-19.

COVID-19

The Covid-19 pandemic continues and every country the Ornate Travel Centre sells product to, has Covid-19 within its community. It is the responsibility of every traveller to understand and familiarise themselves with the departure and entry requirements of their destination country and The Ornate Travel Centre will not be responsible or liable for any monetary losses incurred by or charged from our third-party provider to our travelling clients.

Travel Agents Responsibilities

It is the responsibility of every travel agent who engages the services of The Ornate Travel Centre Pty Ltd to maintain accurate records regarding itinerary information, correct receipt/payment of monies, correct passenger names, and other pertinent information. The Ornate Travel Centre will not be liable for additional expenditure due to agent error.

Changes to Airline Schedules

The Ornate Travel Centre Pty Ltd is not responsible or liable for additional costs incurred due to the rescheduling of flights by the airlines.

Consumer Claims

At The Ornate Travel Centre Pty Ltd, we make every effort to ensure your travel arrangements run to perfection however, occasionally, due to matters out of our control, problems may arise. It is prudent to communicate concerns with persons of responsibility, such as a guide or hotel duty manager, in such matters. However, suppose no reasonable resolution is achieved. In that case, we ask that you document in writing detailing the issues and efforts made by parties to find a resolution and forward it to us no later than 30 days from the date of service. Complaints made outside of such a time frame will not be considered.

On the Ground Support

Every supplier The Ornate Travel Centre Pty Ltd secures services from have local offices, and contact details will be on clients’ travel documentation. In the event of a client, in the middle of travelling, making alterations to fully paid existing services, The Ornate Travel Centre Pty Ltd bears no responsibility or liability to such services, and payment will be made by said client directly to the ground operator. Any complaint arising from an alteration from a fully paid service, The Ornate Travel Centre Pty Ltd holds no liability for any claim.